Return Policy
Product returns can be requested by the buyer in the following situations:
1. Products ordered online are eligible for return within a maximum of 10 days from receipt.
2. The product does not comply with the specifications on the website. If there are discrepancies between the delivered product and the specifications displayed on the website, the buyer can request its return and ask for a replacement or for a full refund. In the case of a replacement product with a higher value, the buyer will pay the difference. If the replacement product has a lower value, then the buyer will receive a partial refund up to the value of the original.
3. The product must be returned in its original packaging and must not show signs of use (scratches, dents, bends, etc.).
4. The value of the products will be refunded within a maximum of 30 days, and the cost of transportation will not be included in the refunded amount.
The customer will bear the return shipping cost.
Right of unilateral cancellation
OG 130/2000 Art. 4 – (1) b) the conditions and methods for exercising the right of unilateral cancellation, for the cases provided in this ordinance, in the following clause: “The consumer has the right to notify the seller in writing that they are renouncing the purchase, without penalties or without stating a reason, within 10 working days from the receipt of the product or, in the case of services, from the conclusion of the contract.”